Challenge: Staff is overwhelmed due to administrative tasks
The healthcare industry faces a growing demand for care, but limited staff capacity due to administrative burden. Archetype’s client, a national home health care provider, found caregivers spent 70% of their day on administrative tasks like writing session notes. This reduces time spent delivering care and contributes to burnout.
Solution: Streamlining note-taking with generative AI
Archetype identified that session documentation is the most time-consuming and error-prone task for caregivers. We evaluated the impact that medical voice dictation platforms powered by generative AI can have on the medical industry, including transcribing notes three times faster than typing into an electronic health record (EHR). These applications capture audio and summarize sessions into structured notes, automatically recognizing and highlighting medical terminology, such as diagnoses and medications.
Benefits: More time for patient care
Instead of writing lengthy notes after each visit, caregivers simply review and edit the AI-generated summaries. This saves significant time and reduces errors. Through evaluation, Archetype identified a new solution that could be quickly integrated into our client’s existing infrastructure, eliminating the need for custom development, shortening time to train and deploy the new tool.
Results: Early success and ongoing innovation
Archetype is working with our client on a proof of concept for select locations. While long-term results are pending, our client is optimistic about the impact on both clinical care and administrative efficiency.
Looking ahead, Archetype has identified many opportunities for AI to further improve provider and operational efficiency. These include:
- Intelligent caregiver-patient matching
- Remote patient monitoring
- Generative AI chatbots to reduce call center workloads
By implementing voice dictation and exploring other AI solutions, Archetype is helping our client free up caregiver time, reduce burnout, and ultimately, deliver better patient care.
This article was produced by Archetype.